Refund and Exchange Policy

At The Americans Jacket, we want you to be happy with your purchase. If your order isn’t right for you, we offer a simple return and exchange process.

1. Return Window (Eligibility)

Return Period: You may request a return or exchange within 14 days of delivery.

Condition: Items must be unused, unworn, and in their original condition with all tags and original packaging included. Items must not show signs of wear, damage, or alterations.

2. Free Returns (United States)

We offer free return shipping for eligible returns within the United States.

No Restocking Fee: We do not charge a restocking fee for eligible returns or exchanges.

Return Label: Once your return is approved, we will provide a return shipping label by email. You can download and print the label and attach it to your package.

Important: Please contact us and receive return approval before sending any item back.

3. How to Start a Return

Contact Us: Contact our customer support team with your Order Number and reason for the return.

Get Your Label: Once your return is approved, we will email you the return shipping label and instructions.

Pack & Ship: Securely pack the item, print and attach the provided label, and send the package according to the return instructions.

4. Refunds & Processing Time

Inspection: Once we receive and inspect your return, we will confirm whether it is approved.

Refund Method: Approved refunds will be issued to your original payment method.

Processing Time: Refunds are typically processed within 14 business days after the returned item has been received and approved.

5. Exchanges

Exchanges are accepted within 14 days of delivery, subject to product and size availability.

If your requested size or style is unavailable, we may issue a full refund instead.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

We will review the issue and arrange a replacement or refund where applicable.