At The Americans Jacket, we aim to deliver your order safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect when shopping with us.

Order Processing Time

All orders are carefully prepared before shipping.

– Processing Time: 1–2 business days

– Business days are Monday to Friday (excluding public holidays).

– Shipping time starts after the order has been processed and dispatched.

Shipping Options & Delivery Time

We offer the following shipping methods:

FREE SHIPPING

– Eligibility: Orders over $99.99

– Shipping Cost: Free

– Processing Time: 1–2 business days

– Transit Time: 14–18 business days

– Total Delivery Time: 15–20 business days

STANDARD SHIPPING

– Shipping Cost: $14.99

– Processing Time: 1–2 business days

– Transit Time: 9–12 business days

– Total Delivery Time: 10–14 business days

EXPRESS SHIPPING

– Shipping Cost: $24.99

– Processing Time: 1–2 business days

– Transit Time: 7–8 business days

– Total Delivery Time: 8–10 business days

Delivery times are estimates and may vary due to location, customs clearance, or courier-related delays.

Shipping Carriers

The Americans Jacket uses trusted and reliable courier services such as DHL, FedEx, and DPEX. The courier is selected based on your delivery location to ensure safe and timely delivery.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the courier’s website to track your shipment. If you do not receive tracking details, please contact our support team.

Delivery Issues

If your order is delayed, lost, or damaged during delivery, please contact us through our Contact Us page. Our support team will assist you and work to resolve the issue as quickly as possible.

Important Shipping Information

Incorrect Address

Please ensure your shipping address is complete and accurate. The Americans Jacket is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Order Changes

Once an order is placed, it cannot be modified or updated. Please review your details carefully before completing checkout.

Remote Areas

Deliveries to remote or hard-to-reach areas may require additional shipping charges. Customers will be informed in advance if extra charges apply.

Customs, Duties & Taxes

Orders are shipped as Delivery Duty Unpaid (DDU). This means customs duties, taxes, or import fees are not included in the product price or shipping cost and are the responsibility of the customer.

PO Boxes & APO/FPO Addresses

We do not ship to PO Boxes or APO/FPO addresses. A valid physical address and signature upon delivery may be required.

Contact Information

If you have any questions about shipping, feel free to contact us:

Website: The Americans Jacket
Email: sales@theamericansjacket.com
Phone: +1 437 529 186
Business Address: North Market Street 980, Suite 950, 19801 Wilmington, Delaware, United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Time Zone: USA (GMT-6)
Response Time: Within 24 hours