Frequently Asked Questions

We offer reliable and fast shipping services to ensure safe delivery of your order. Most orders are shipped via DHL Express. Depending on your location, we may also use FedEx or M&P. If you require a specific shipping method, you may contact us before placing your order, and we will try our best to accommodate your request.

Yes, we offer worldwide international shipping. All orders are handled carefully to maintain high quality and customer satisfaction.

Once you place an order, you will receive an order confirmation email. Orders are processed within 1–2 business days. After dispatch, delivery time depends on the shipping option selected at checkout:

• Free Shipping: 15–20 business days
• Standard Shipping: 10–14 business days
• Express Shipping: 8–10 business days

Delivery timelines begin after the order has been shipped. Business days are Monday to Friday, excluding public holidays.

We accept secure online payments through Visa, MasterCard, Discover, American Express, and Google Pay.

Payments may be declined due to incorrect billing details, expired cards, insufficient funds, or card limits being reached. Please verify your information or contact your bank or payment provider before trying again.

Yes. Our website is protected with SSL encryption, which ensures that all personal and payment information is securely transmitted and protected.

Yes. We provide a Money-Back Guarantee in accordance with our Return & Exchange Policy. If there is an issue with your order, please review our policy for eligibility and procedures.

If you wish to change the size, cancel, or update your order before it is shipped, please contact us via our Contact Us page or official email address listed on the website.
Once the order has been dispatched, changes or cancellations are no longer possible.

Custom-made items are not eligible for return or exchange. However, if the item is defective or an error occurred from our side, we will provide a replacement.
To request a replacement, please contact us via our official email and include clear photos showing the issue.

To initiate a return, please email us using the official email address provided on our website and request return approval.
Once approved, return the item to the address provided using a reliable courier service.

• If the return is due to our mistake, we will cover the return shipping cost.
• In all other cases, return shipping costs are the customer’s responsibility.

If your item arrives defective, please contact us immediately via our official email and provide clear photos of the issue.
The item must be unused, unaltered, and returned in original condition with all tags attached.