Refund & Returns Policy

Returns and Exchange

At The Americans Jacket, customer satisfaction is our top priority. We understand that sometimes a jacket might not fit perfectly or meet your expectations. That’s why we offer a transparent and easy 30-day return and exchange policy.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return or an exchange. If 30 days have passed since your package was delivered, we unfortunately cannot offer you a refund or exchange.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange, please ensure the following:

  • The jacket must be unworn, unwashed, and in its original condition.
  • All original tags must be attached.
  • The item must be in its original packaging.
  • You must provide the order number or proof of purchase.

3. Return Shipping Costs

  • Customer Responsibility: For returns or exchanges related to size issues, change of mind, or “remorse” reasons, the customer is responsible for paying the return shipping costs.
  • Defective or Wrong Items: If you receive a damaged jacket or the wrong size/style due to our error, The Americans Jacket will cover all shipping costs for the replacement or return.

4. How to Request a Return or Exchange

To start the process, please follow these simple steps:

  1. Contact our support team at sales@theamericansjacket.com.
  2. Provide your order number and the reason for the return/exchange (attach photos if the item is damaged).
  3. Once approved, we will provide you with the Return Shipping Address.
  4. Ship the item using a trackable courier service. We are not responsible for lost return packages.

5. Refund Process

Once your return is received and inspected by our Quality Control team:

  • Approval: We will notify you via email regarding the approval or rejection of your refund.
  • Payment: Approved refunds will be processed to your original method of payment (Credit Card, PayPal, etc.).
  • Timeline: Please allow 5–7 business days for the funds to appear in your account.

6. Order Cancellation

You can cancel your order within 24 hours of purchase. After 24 hours, the order enters the production/shipping phase, and cancellation may not be possible.

7. Restocking Fee

We believe in fair business practices. We do not charge any restocking fees for returns or exchanges.

8. Contact Us

For any questions regarding your order, please reach out to us:

  • Brand Name: The Americans Jacket
  • Email: sales@theamericansjacket.com
  • Phone: +13025602104
  • Physical Address: 1207 Delaware Ave #3584, Wilmington, DE 19806-1345