Return & Exchange Policy

At The Americans Jacket, we take great pride in offering high-quality, stylish, and expertly crafted garments. As a dedicated brand, our mission is to provide every customer with a seamless and satisfying shopping experience. However, we understand that things don’t always go as planned. That’s why we’ve established a transparent and fair return and exchange policy.

Return & Exchange Window

You may request a return or exchange within 30 days of delivery if the product doesn’t meet your expectations or fit properly.

Conditions:

  • — Item must be unworn, unwashed, in original condition, and with all tags attached.
  • — Report any defective or incorrect item within 2 working days of delivery, along with photo proof.

Size Issues

  • — If the delivered size matches our size chart, but the fit isn’t right due to customer error, we still accept exchanges, but 50% of the product cost will be charged to process it.
  • — If the sizing mistake is on our part, we cover the full cost of exchange, including shipping.
  • — Contact us within the 30-day window for best support.

We encourage all customers to carefully check our size chart before placing an order.

Shipping Costs

  • — Initial shipping is free.
  • — Return/exchange shipping costs are the customer’s responsibility.
  • — If a refund is approved, the original shipping cost will be deducted from the refund amount.

Customized Orders

  • — Custom-made products are non-returnable and non-refundable.
  • — These are made specifically to your requirements and cannot be resold.
  • — Items with removed tags will also not be accepted for return.

Refund Process

  • — Once we receive and inspect your return, refunds are processed within 3 business days.
  • — Funds may take 5–14 banking days to appear, depending on your provider.
  • — Refunds are issued as store credit only, and only to the original payment method.
  • — Refunds are applicable only to non-customized products.

Additional Terms

  • — No returns/exchanges if the customer simply changes their mind.
  • — Defective/wrong items must be reported within 2 working days with photo proof.
  • — Shipping & handling charges are non-refundable.
  • — Refunds only apply to non-customized items after inspection.