Refund & Returns Policy

At The Americans Jacket, customer satisfaction matters to us. If you are not happy with your purchase, we offer a simple and transparent return and refund process as explained below.

30-Day Return & Exchange Policy

You may request a return or exchange within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

  • The item must be unused, unworn, and unaltered
  • The item must be in its original condition and packaging
  • Items that are worn, damaged, or altered are not eligible for return

How to Request a Return

To start a return, please follow these steps:

  1. Email us at sales@theamericansjacket.com
  2. Include your order number and reason for return
  3. Our support team will review your request and provide return instructions

Please do not send any item back without return approval.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the return is due to our mistake (wrong or defective item), The Americans Jacket will cover the return shipping cost

Refunds

Refund Processing

  • Once we receive and inspect your returned item, we will notify you by email
  • If approved, your refund will be processed within 5–7 business days
  • Refunds are issued to the original payment method
  • Processing time may vary depending on your bank or payment provider

Partial Refunds

Partial refunds may be issued if the item is returned in a condition different from its original state.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or discounted items
  • Promotional products
  • Gift cards

Exchanges

  • Exchanges are available for eligible items within 30 days of delivery
  • Customers are responsible for shipping costs related to exchanges
  • Exchange requests follow the same process as returns

Contact Information

If you have any questions about our Refund & Returns Policy, please contact us:

  • Website Name: The Americans Jacket
  • Website URL: www.theamericansjacket.com
  • Email: sales@theamericansjacket.com
  • Phone: +1437529186
  • Contact Page: Here
  • Business Address: North Market Street 980, suite 950, 19801 Wilmington, Delaware, US

Customer Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Time Zone: USA (GMT-6)
  • Response Time: Within 24 hours