Terms & Conditions
By accessing our website or placing an order, you agree to the terms outlined below. These terms constitute a legal agreement between you (the customer) and The Americans Jacket.
Customer Responsibility
- — You agree to provide accurate, up-to-date, and truthful information during checkout.
- — Placing an order forms a binding agreement to purchase under these terms.
Customer Support & FAQs
We want your shopping experience to be smooth and hassle-free. Please refer to our FAQs for answers to common questions about products, shipping, and returns. For any additional assistance, feel free to reach out to our support team.
Order Process
- — After placing an order, you will receive an automated confirmation email.
- — Didn’t get it within 24 hours? Contact support to confirm your order status.
please contact our support team immediately at: sales@theamericansjacket.com
This helps ensure your order is processed without delays.
Secure Payment Methods
- — We accept Visa, MasterCard, American Express, PayPal, and Square.
- — No phone or offline orders are accepted.
- — All prices are in USD and exclude applicable taxes.
Customer Satisfaction
- — We aim to deliver premium jackets at competitive prices.
- — Our team works 24/7 to help ensure a smooth shopping experience.
Shipping Policy
- — Free Shipping on orders over $99 to the USA, UK, Canada, and — Australia
- — For other countries, standard international shipping charges will apply
- — International customers may be responsible for local customs duties upon delivery
Safe & Secure Shopping
Your security matters to us. That’s why we use SSL (Secure Sockets Layer) encryption to protect your data and ensure your transactions are safe. We never store your personal or payment information without your explicit consent.
Order Cancellation Policy
You may request to cancel your order under the following conditions:
- — Cancellations must be requested within 24 hours of placing the order to avoid penalties.
- — If the cancellation is requested after 24 hours, 40% of the total amount will be deducted as processing and production charges.
- — All customer-initiated cancellations are subject to a $10.00 processing fee, regardless of the timing.
Please note: Once the production process begins, materials are allocated and work is initiated, which is why late cancellations incur a partial deduction.
Return & Exchange Policy
We accept returns and exchanges based on the following updated terms (fully aligned with our Return Policy):
- — Requests must be made within 30 days of delivery.
- — Items must be unworn, undamaged, and have original tags attached
- — Returns/exchanges not accepted for custom-made products or change of mind.
- — Wrong or defective items must be reported within 2 days, with photo proof.
- — Shipping & handling charges are non-refundable.
- — Refunds are issued as store credit only, after inspection, and may take 5–14 business days.
Contact Us Anytime
Still have questions or concerns? Our customer support team is here to help 24/7.
sale@theamericansjacket.com
Thank you for choosing The Americans Jacket — Where Fashion Meets Legacy.
We appreciate your trust and look forward to serving you again!