At The Americans Jacket, we aim to deliver your order safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect when shopping with us.
Order Processing Time
All orders are carefully prepared before shipping.
– Processing Time: 1–2 business days
– Business days are Monday to Friday (excluding public holidays).
– Shipping time starts after the order has been processed and dispatched.
Shipping Options & Delivery Time
We offer the following shipping methods:
FREE SHIPPING
– Eligibility: Orders over $99.99
– Shipping Cost: Free
– Processing Time: 1–2 business days
– Transit Time: 14–18 business days
– Total Delivery Time: 15–20 business days
STANDARD SHIPPING
– Shipping Cost: $14.99
– Processing Time: 1–2 business days
– Transit Time: 9–12 business days
– Total Delivery Time: 10–14 business days
EXPRESS SHIPPING
– Shipping Cost: $24.99
– Processing Time: 1–2 business days
– Transit Time: 7–8 business days
– Total Delivery Time: 8–10 business days
Delivery times are estimates and may vary due to location, customs clearance, or courier-related delays.
Shipping Carriers
The Americans Jacket uses trusted and reliable courier services such as DHL, FedEx, and DPEX. The courier is selected based on your delivery location to ensure safe and timely delivery.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the courier’s website to track your shipment. If you do not receive tracking details, please contact our support team.
Delivery Issues
If your order is delayed, lost, or damaged during delivery, please contact us through our Contact Us page. Our support team will assist you and work to resolve the issue as quickly as possible.
Important Shipping Information
Incorrect Address
Please ensure your shipping address is complete and accurate. The Americans Jacket is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
Order Changes
Once an order is placed, it cannot be modified or updated. Please review your details carefully before completing checkout.
Remote Areas
Deliveries to remote or hard-to-reach areas may require additional shipping charges. Customers will be informed in advance if extra charges apply.
Customs, Duties & Taxes
Orders are shipped as Delivery Duty Unpaid (DDU). This means customs duties, taxes, or import fees are not included in the product price or shipping cost and are the responsibility of the customer.
PO Boxes & APO/FPO Addresses
We do not ship to PO Boxes or APO/FPO addresses. A valid physical address and signature upon delivery may be required.
Contact Information
If you have any questions about shipping, feel free to contact us:
Website: The Americans Jacket
Email: sales@theamericansjacket.com
Phone: +1 437 529 186
Business Address: North Market Street 980, Suite 950, 19801 Wilmington,
Delaware, United States
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Time Zone: USA (GMT-6)
Response Time: Within 24 hours
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